Hospital Front Desk Management Certification: Dubai UAE : Arab Institute for Accountants & Legal (AIAL)

Engineering Certifications

Hospital Front Desk Management

The front desk of a hospital is the microcosm of a populace – the middle class, the ultra rich, farmers, the very poor, the aging and of course the very frail and ill. All have one item in common; they don't want to be at the hospital.

The Front Office is the first impression patients have of a Hospital, Nursing Home, Diagnostic Centre etc. and their overall experience in receiving treatment. Personnel in the Front office need to be thoroughly trained to ensure patient satisfaction. With trained people on the job, patients tend to feel comfortable and return to the same organization to receive care, thus generating repeat business.

Certification Issued By:

CHHS logo Chamber of Hospitals and Healthcare Society CHHS UK CHHS UK is a non profit organization established in 1975, United Kingdom. Our aim is to promote proper healthcare management among hospitals all over the world through qualified training programs .We are dedicated to grant accreditation for qualified hospitals, schools and professional training centers.

Membership By:

HACAM logo High Authority Council for Arab Managers (HACAM) HACAM believes that this certificate will be a valuable resource for professionals within the Arab world in order to understand how these and other processes for organizational improvement are interrelated. HACAM provides training program in the Middle East and targets Managers of quality-focused organizations/industries, professionals aiming to increase their effectiveness/ productivity and anyone interested in the field of quality.

Learning Outcome:

  • Utensil a smile
  • Provides excellent customer service and performs front desk receptionist duties
  • Excellent client service communication skills verbal and non-verbal
  • Able to remain calm and efficient during a medical crisis
  • Data entry skills
  • Teamplayer, able to work well with all team members
  • Rephrase blunt communication for better results
  • Effectively manage job stress
  • Develop an action plan to improve their customer service skills.


You are qualified to take this ACAC Certification if you have any of the below requirements:

  • Must have at least one year experience in related field
  • Bachelors or Masters Degree

Course Parts:

    • Relevance and importance of Customer / Patient Service Excellence in Healthcare
    • Effectively handling different Categories of Patients - Paid / Non-Paid, Emergency, VIPs etc..
    • Challenges in Catering to Insurance and other Corporate patients
    • Handling Irate Customers and patient attenders
    • Ensuring patient satisfaction - Contribution of the Front Office
    • Body Language, Personality Grooming & its importance in Healthcare
    • Telephone Etiquette - Importance and Impact in Hospitals
    • Dressing sense and basic Grooming tips for the Front Office
    • Importance of Communication in Healthcare
    • Communication is Less talking and more Listening - Learn why?
    • Communicating with traumatized patients and their attenders
    • Effective Communication for Front Office involved in Billing and Accounts
    • Communicating and empathizing with attenders of a deceased patient
    • Interdepartmental Communication - Issues and challenges
    • Team Building / Team Dynamics
    • Attitude building
    • Anger, Conflict, Crisis & Stress Management
    • Multi-tasking

How to Register?

  • Register Online or
  • Fill-up the registration form and visit the Institute, with the following requirements then pay the necessary fees.
    • passport copy
    • 1 copy of passport size photo
    • eligible certificate copy

Download Course Details

Download full details of this course.